Rough Trade NYC FAQ
• Where is the club located?
64 N. 9th St., Brooklyn, NY 11211
• How can I get tickets to a Rough Trade NYC show?
You can purchase tickets online by clicking the TICKETS icon on any show page on our site and will be taken to the AXS site. Tickets to all clubs and some Bowery Presents shows are sold at the Mercury Lounge and Music Hall of Williamsburg box offices free of service charges. (Mercury Lounge, Tuesday through Saturday, noon to 6 p.m.; Music Hall of Williamsburg, Saturday only, 11 a.m. to 6 p.m.) Both box offices are cash only. If tickets do not sell out in advance, they will be sold at the door on the night of the show (cash only).
• Can I scan my ticket from my phone?
Yes, you can. Just download the AXS app.
• If a show is canceled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through AXS. Please note openers are always subject to change.
• What are my payment options in the venue?
Cash is king, but we also accept American Express, MasterCard and Visa. We have an ATM on-site. If tickets do not sell out in advance, they will be sold at the door on the night of the show (cash only).
• How old do I have to be to get into the club?
All Rough Trade NYC shows are 21+ and require a government-issued photo ID (including NYC-issued IDs) or passport to enter. Security is present at all shows to verify your age.
• My friend and I just started a band, how can I get us a show booked at a Bowery Presents club?
• Do I need to bring ID?
Of course you do! Government-issued photo ID (including NYC-issued IDs) is required for entry to all shows.
• What are the usual set times?
Show generally begin one hour after doors open.
• What kind of drinks do you have?
We have a full bar with plenty of H20 and soft drinks along with a wide selection of beers (on-tap and bottled), wine and spirits to cure what ales you.
• I have a blog. Do I count as press?
Maybe, but don’t ask us. The Bowery Presents doesn’t issue press passes or photo passes. All press inquires should be directed to the band’s publicist, label or management.
• Can I get in for free?
Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer.
• Can you give me the contact of someone at the label?
Unfortunately, we can’t give out that information, but Google and liner notes might help. You’ll be surprised what you can find on the Internet.
• Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show, although no GoPros and no audio/video recording are allowed. You can bring a nonprofessional camera to most shows, and you can inquire about the photo policy at the door or call 718-599-1200 on the day of show. Professional cameras are only allowed with a photo pass issued by band management.
• Do you have a coat check?
All of our venues have a coat check, but The Bowery Presents encourages you to dress scandalously in the winter months. When in doubt, remember that it’s fashion before comfort.
• Pues-je fumer dans le club?
Sorry, there is no smoking in any of our clubs. However, there is an outdoor smoking section at Rough Trade NYC.
• Is there re-entry?
Absolutely not! There is no re-entry to all clubs and all exits are final (excluding the smoking area).
• Do you rent your rooms for private events?
Of course! Nuestra casa es su casa. We like to party. Please visit BoweryEvents.com for more information.
• Where do I park?
There is no designated parking at Rough Trade NYC, but there is ample street parking in the neighborhood. And you can always go green and take the subway. Click here to find and book Rough Trade NYC parking.
• Other Rules and FAQs
Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
No flyers, stickers, handbills, no outside food or beverages, no markers, spray paint, weapons (includes pocket knives), no smoking (including e-cigarettes), no selfie sticks, no hula hoops.
You will be ejected for throwing ANYTHING.
If you lose an item at a show, please call 718-599-1200 or 718-388-4111 the following day.
All shows are general admission.
Handicapped seating is available. Please arrive 15 minutes before doors open and security can help you.
You must show proof of age by government-issued photo ID (this includes NYC-issued IDs) and get a wristband to be served at the bar.